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Pink Poppy Flowers

Terms & Conditions

By booking or collaborating with Hare Media you agree to the following terms and conditions.

Photography Sessions

Booking & Contracts
All photography sessions require a signed contract to confirm the booking. A $50 deposit is required to secure your date and is applied to your final balance.
Clients must provide any required information before the session. Failure to do so may result in rescheduling or cancellation.
 
Payments
Final photos are only released once full payment is received.
Accepted payments:

Invoices are due within 10 days, with a 3-day grace period. A $5/day late fee applies after that. Sessions may be paused if payment is 30+ days overdue. If an extension is needed, clients must communicate in advance.
 
Revisions & Edits
Each session includes 2 free rounds of edits. Additional edits are $10 per image. Reshoots are $75.
Final images must be approved as delivered. Any issues after approval are the client’s responsibility.
Edits are made with clients preference in mind, however final editing decisions are made by the photographer.

Deliverables
Photos are delivered via an online gallery. Galleries are available for 30 days. Extended storage may be available for an additional fee.

Cancellations & Refunds
A minimum of 48 hours’ notice is required for refunds.
Deposits are non-refundable if cancellation is late or if work has begun. No refunds are issued after final delivery.

Photoshoot Arrival & Conduct
Clients should arrive 10 minutes early. Late arrivals reduce session time.
Clients who are disrespectful, disruptive, or under the influence may be asked to leave without refund.

Business Projects (Branding, Design & Social Media)

Booking & Contracts
All business projects (branding, design, social media, content creation) require a signed contract before work begins.
Projects begin only once all required materials (logos, copy, brand assets, etc.) are received. Delays in receiving materials may affect timelines or result in cancellation.
All communication is handled through business email or phone. Personal contact is not monitored for business use.
 
Payments
Full payment is required before final files are released.
Accepted payments:

Invoices are due within 10 days with a 3-day grace period. A $5/day late fee applies after that. Projects may be paused after 30+ days of non-payment.

Revisions & Scope
Each project includes 2 free revisions. Additional edits are $5 per revision.
A revision refers to small changes (colour, text, layout adjustments). A new request or major change is considered a new scope and may require additional fees or a new contract.
Rush fees ($35+) may apply for expedited work.
 
Deliverables
Final files are delivered in appropriate formats (PDF, PNG, JPG). Working files (PSD, AI) are available for $50.
Files are hosted for 30 days. Clients are responsible for downloading and storing their work. Extended storage may be available for an additional fee.
 
Cancellations
Deposits are non-refundable once work has begun or if cancellation is late. No refunds are issued after final delivery.
Projects cancelled due to lack of communication or missing materials are non-refundable.
 

Turnaround Times

Photography: 14 business days
Design projects: up to 30 days depending on complexity

Delays in communication or materials may extend timelines.

Shared Policies (Applies to All Services)

Rescheduling
Clients may reschedule with at least 48 hours’ notice. Late changes may require a new deposit.
Rescheduling is based on availability.
 
Turnaround Times
Photography: 14 business days
Design & branding: up to 30 days depending on scope
Delays in communication or materials may affect timelines.
 
Rights & Usage
Hare Media retains the right to display completed work in portfolios, marketing, and promotional materials unless otherwise agreed in writing. Clients receive usage rights for delivered work unless stated otherwise in contract.
 
Client Conduct
Respectful communication and conduct is required at all times. Hare Media reserves the right to terminate services without refund in cases of disrespectful, abusive, or disruptive behaviour.

Rescheduling
Clients may reschedule once with at least 48 hours’ notice. Additional or late reschedules may require a new deposit.
In emergencies, rescheduling is permitted instead of cancellation.

Rights & Usage

Hare Media retains the right to use completed work for portfolio, website, and marketing purposes unless otherwise stated in writing.
Clients receive usage rights for delivered work unless otherwise stated in contract.
“Designed by Hare Media” credit may appear unless requested otherwise.

Marketing Consent

By booking, clients consent to the use of images or designs for Hare Media marketing (social media, website, advertising, and promotional materials). Content may be edited, cropped, or adapted for display.

For minors, written parent/guardian consent is required. Opt-out requests must be submitted in writing prior to the session or project.

Studio Safety Note

Clients must sign a waiver before in-studio photography sessions. The backyard studio includes a pool which is off-limits. Clients pass by it to access the studio, and Hare Media is not responsible for pool-related incidents.

Force Majeure / Emergencies

Client emergencies (with documentation) may qualify for refund or rescheduling.

Weather-related cancellations will be rescheduled for safety.

If Hare Media must cancel due to emergency, a full refund will be issued.

Privacy Policy

We respect your privacy and only collect personal information (name, email, phone number) for booking and communication purposes.

We do not store payment details or share personal information with third parties.

Our website is hosted on Wix, and we do not use cookies for tracking.

All communication is handled through official business channels only.

By using our services, clients consent to this data usage.

Agreement

By booking with Hare Media, clients agree to all terms and policies listed above. Questions can be directed to info@haremedia.ca or (905) 391-3257.

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